Question 1

How can I get in touch fastest?

Accepted Answer

For the fastest response, call us on (08) 9325 1196 during business hours (Monday–Friday, 8am–6pm Perth time). Phone usually gets you straight to an engineer or scheduled call-back within the hour. Email and the contact form on this page are also monitored throughout business hours.

Question 2

Is the initial consultation actually free?

Accepted Answer

Yes — genuinely free. We offer a 30–60 minute IT consultation with no obligation. Most of these are a quick scoping conversation about your environment, what's working, what isn't, and where we'd add value. There's no high-pressure sales pitch at the end. We get a lot of work simply by being useful in that first call.

Question 3

How fast will you respond to an enquiry?

Accepted Answer

Phone enquiries during business hours are typically answered live or returned within the hour. Email and contact-form enquiries are responded to the same business day, usually within 2–4 hours. Urgent IT emergencies for existing managed clients are handled immediately via our priority line.

Question 4

Do you offer after-hours emergency support?

Accepted Answer

Yes, for existing managed IT clients. Critical incidents (entire team offline, server down, suspected breach) trigger our 24/7 on-call response with a 15-minute SLA. If you're not a managed client yet but have an urgent issue, call (08) 9325 1196 — we'll triage and quote emergency response on a case-by-case basis.

Question 5

Where is your office located?

Accepted Answer

We're based in Perth, WA and service the entire metropolitan area on-site (Fremantle, Joondalup, Rockingham, Midland, the CBD and surrounds) plus remote support statewide. Visits to our office are by appointment — most client work is done on your site or remotely.

Question 6

What information should I have ready when I call?

Accepted Answer

Helpful but not required: roughly how many staff you have, what your main IT challenges are (e.g., slow systems, security concerns, recent outage, planning a move or growth), whether you have an existing IT provider, and what software you depend on day-to-day (Microsoft 365, accounting platform, line-of-business apps). Don't worry about preparing — we'll guide the conversation.

Question 7

Will I get pushed into a long contract?

Accepted Answer

No. All our managed IT agreements are month-to-month with a one-month notice period. We'd rather you stay because the service is good than because you're locked in. This is a deliberate point of difference — most larger MSPs require 12–36 month contracts.

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